BITRIX24 HELPDESK
How does this tool work?
Bitrix24 Helpdesk is a smart tool that helps you respond to inquiries faster and easier. In this system, you can forward inquiries or split them to multiple agents and use many other functionalities.
The main advantage of Bitrix24 Helpdesk tool is the ability to automate all Helpdesk processes.
CREATE HELPDESK
HELPDESK SETTINGS
CONTACTS FOR HELP
COMPANY HELPDESK
How can you benefit from this tool?
You can forward customer inquiries to someone else in a few clicks to avoid inquiry clutter, respond to inquiries faster using inquiry type form, and integrate the entire Helpdesk with email inboxes.
IMPORTANT FEATURES OF THIS TOOL:
- centralized helpdesk
- ability to forward inquiries to other agents
- simple interface for fast work
- division of labor by several agents
- possibility of automation
- chat helpdesk
- ticket helpdesk
- email integration
- CRM integration
- integration with any other Bitrix24 module
What does Bitrix24 Helpdesk look like?
Check out the screenshots of the simple Bitrix Helpdesk interface below
If you are not quite sure how to answer your client's question, quickly and easily contact a colleague who will advise you.
If you are currently on line with another client, connect other clients with other agents so they can get a response as soon as possible.
Transfer inquiries from your e-mail to Helpdesk so you have everything in one place and organize your inquiries better.
